Wk4: Social Software
- Software that supports group interaction
- deals with groups not individuals.
8 Challenges (Grudin 1994):
1. Disparity in work & benefit
2. Critical mass & prisoners dilemma
3. Disruption of social processes
4. Exception handling
5. Unobtrusive accessibility
6. Difficulty of evaluation
7. Failure of intuition
8. The adoption process
Shirky 3 things to accept
1. You can't completely separate the technical and social issues.
2. Members are different than users
3. The core group has rights that trump individual rights in some situations
Shirky: 4 things to design for
1. Handles the user can invest in, penalties for switching, reputation management
2. Design a way for there to be members in good standing
3. Barriers to participation, has to be hard for some users
4. Spare the group from scale.
Understanding groups
- differs by size, composition of group
- conformity, norms, consensus
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