- Synchronous Distributed Interaction (chat)
- Ashynchronous Distributed Interaction (email)
- Face-to-face Interaction
- Asynchronous Interaction (bbs)
Conversation:
- There are implicit rules that are followed when people interact
- These will depend on cultural context and particular occasions e.g. job interview, chat w/ friends
-eg. Turn taking rules: don't interrupt
- Breakdowns: deliberate, unconsiously, methods exist to remidy breakdown.
- These breakdowns and methods to repair them will vary according to the medium or method used in the interaction. Eg. conversation on phone.
Coordination:
- Schedules, timetables, shared calendars, hand signals
-Designing to support coordination
- Privacy, social engineering.
- allow for compromise and negotiation, 'social protocols'
Awareness:
- Knowing who is around, who is talking to who
- Supporting awareness: notifications, 'google docs', show proximity...
Key Point:
Software must take into account the context in which the software will be used
for it to be effective. Having an elaborate means of communication via software when
collabrative members will be next to each other will not work.
